HQ Swansea wins the esteemed Coworker Members' Choice Award 2019 in recognition of its commitment to customers and the local coworking scene
Parent company IWG is proud to announce that HQ Swansea has been awarded the Coworker Members' Choice Award (CMCA) for 2019. The accolade recognises HQ Swansea's commitment to its customers and the local coworking industry.
Launched in 2018, the CMCAs were set up by Coworker, the world's largest global platform for connecting people with coworking space, to recognise the top coworking spaces in each city. It is the only coworking industry awards ceremony based on feedback from members, and this year it recognised 529 coworking spaces from a network of more than 12,000 locations in 163 countries.
“We’re really pleased to win our first award for our coworking offices,” says Kathryn Clarke, Community Sales Manager for HQ Swansea. “We have quite a small centre here in Swansea, with about 96-100 workstations, so on an IWG scale we are one of the smallest. I've been with the company since 2006 and this is the first award we’ve won for our coworking services, so we’re really chuffed.”
The HQ brand provides a network of practical office spaces, all available around the clock, and members can book meeting rooms, private offices and coworking spaces via the app. “We cater for everyone from freelancers and small startups to major businesses. In one of our larger private offices, the company has 26 members of staff,” says Clarke.
HQ Swansea is registered on the Coworking website to market free spaces the branch has available. “We check it regularly and we spotted an award up for grabs. We spoke to our clients and asked if they would send a referral if they are happy, and the next thing we know we get an email to say that we’d won,” says Clarke.
“Our clients have said it’s because of our central location, which is great for easy access to the city centre, plus they also mentioned the centre team, how we manage the office space, and how we take care of everything for them – plus any issues are dealt with quickly, which is lovely to hear. We do prioritise every client: whether they are a one-person business or a multinational corporation, everyone is treated the same.”
Coworking in Swansea is a growing scene, with more and more companies opting for flexible workspace rather than taking on a traditional office. “As the community sales manager, I deal with all of the operations and the sales for Swansea,” says Clarke. “I can do some work for our other centres, as we do sell the range, and I promote the fact we are a global company – but I'm mainly housed in Swansea.”
The award is given to just one property in each city, and each winner receives a prize kit including stickers, digital collateral and creative assets for use in marketing materials, plus a free CMCA trends report.
“It’s not doing anything over and above what we already do for our customers on a day-to-day basis – we’re just very pleased to be recognised for it,” Clarke concludes.